5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the support that property managers want, but too often do not because of a lack of continuing quality management procedures.
Security guard businesses are unlike any vendor a property manager usually hires. If you hire a painter, then you can see whether they do their jobs by looking at the walls. But when you hire a security guard business, how often can you determine whether the guard organization is performing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your defenses. In the majority of instances they likely are, but it’s important to employ a method of verification and quality management to make sure that problems associated with the deficiency of performing these jobs don’t start to occur.
In this guide we’ll discuss five (5) easy actions to enhancing your security guard service and attaining what you imagine as your ideal building site security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they could start working as security guards. If your state is one of these states, make sure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that is being provided by your security provider and inquire does it look decent.
Additionally, is the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent method to screen whether the guard is a good match for your house is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This first dialogue will tell you a good deal about what to expect from this shield and it provides you an opportunity to ask another shield if you feel it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each shield to the business itself, in several circumstances the shield’s orientation to his delegated land is not as complete. We call the orientation for the delegated land”Site Specific Training”. Find out what your site specific training resembles:
• Can it occur at your property?
• Who does the training?
• How long is each officer trained?
• How long does the security company double bank?
Determine the response to every one of the questions and make sure they match what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and also your site special training to get an understanding of what goes into preparing a shield to work at your property.
Protect supervision is one of the main factors of good security guard support. When security businesses provide poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their work is not important and they start to see themselves as less of a part of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the 2 methods of distant supervision that prove most effective are:
If your guards are required to produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they’re in your property. These tracking systems permit the security guard business to monitor the time and log the activity of these guards while they’re making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that having a method for guards to check in regularly with the security guard provider provides a method of making sure each guard is safe and alert. Using guards check-in regularly together with the security guard business, at least every 30 minutes, guards feel their safety is important and being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your security while you aren’t there. During these inspections, make sure to ask your security guards questions about their responsibilities and duties to make sure they know their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security consultant be confident the consultant is not actually a security guard business. If so, your audit is sure to develop problems with your existing security guard business.