Terms & conditions.
All bookings are made with Harrisons Hotel, a trading name of Hollybush Hotels Limited (the ‘Company’) and accepted by the Company on the strict understanding that the person signing the Booking Form, or making the booking on-line either direct, or with a third party does so on behalf of all the persons named on it, each of whom has read the following conditions of booking and agrees to be bound by them.
How to book
Booking by phone : Our Central Reservations Hotline 0845 88 00 211 is available Mon-Fri
9am-8pm, Sat 9am-6pm offering the benefit of local rate calls at all times. Our Reservations Hotline is closed on Sundays. Alternatively contact Harrisons directly on +44 (0)1932 227320 every day from 07.00 to 22.00. When you call, we will check accommodation availability, answer any questions you may have and make a booking for you. (To allow us to continually improve the service we provide, we may record or observe telephone calls from time to time for
training purposes). Whilst our reservations adviser will always try to give accurate information and price quotations to telephone enquiries, we cannot accept any responsibility for such information until it is confirmed in writing.
Booking On-line.
You may also book on-line using our own websites or that of third parties. In any event, on-line bookings are covered by these published terms and conditions to which you and your party acknowledge and are bound by them when you confirm your booking. You will need to give us a credit or debit card number to secure a reservation. Terms and conditions on third party web sites may vary. Please refer to the specific terms and conditions of those web sites when booking. You can also use our own simple online booking service, which is available 24 hours a day, by visiting www.harrisonshotel.co.uk.
Payment by cheque/postal order.
When you make a reservation by telephone your booking will
be reserved until 2pm on the day prior to arrival. Your deposit/full payment will need to be received by us 14 days prior to arrival to ensure cleared funds to secure your accommodation. Your reservation will not be confirmed until payment is received. Please note bookings made via personal cheques will not be accepted within 14 days of the reservation commencement date.
Cancellation
If you choose to cancel your reservation at Harrisons, you must do so BEFORE 2pm on the day prior to arrival to avoid full charges. Failure to cancel before 2pm on the day prior to arrival or failure to 'show' means you will be charged in full for your reservation.
Room Protection and Availability
On rare occasions, it may become necessary for us to transfer you and find you suitable alternative accommodation in the local area or offer to refund the room. Harrisons operates a reservation protection location policy. If a room is unavailable on arrival (except due to an event beyond our reasonable control (see below) then, we will do the following. Provide a room in an alternative hotel of similar rating (AA 3 star) and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges and if this hotel is more expensive we will pay the difference. If the costs are less we will refund the difference. Alternatively at your request, or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your Booking and refund you the money you have paid for the unavailable room(s) including related extras.
Events Beyond our Reasonable Control:
We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Changes to reservation by you
You may change your reservation to an alternative date up to 2pm or the day prior to arrival. We cannot guarantee that the price will be the same as our room rates may vary. In this case, as long as you cancel by 2pm on the day prior to arrival, there will be no charge.
General
Arrival & departure times
Your accommodation is available from 3pm. In order for us to prepare for our next guests, we do ask that you vacate your accommodation by 11am. on your day of departure. If your room is not vacated by this time, we reserve the right to charge for an additional night’s stay.
Late arrivals
If you expect to arrive after 10pm on the first day of your stay, please let us know so that we can make arrangements for you to collect your keys from our night porter. Please note that the Bistro is not open after 9pm (Mon – Sat) or on Sunday evenings. Snacks are available for purchase from the bar. Unless you notify us in advance you must claim your accommodation by 10pm on the day your stay is due to commence otherwise we will treat your booking as
Cancelled and you will not be refunded (see cancellation). If you arrive after the restaurant has closed, no refund will be made for meals not taken.
Single sex bookings
All-male or all-female parties of more than six are only accepted at the company’s discretion. Please discuss this with us before you book.
Special requests
If you have any special requests regarding any aspect of your booking, please advise us when you confirm the booking and place your request in writing. You must include a telephone number in case of any query. While we will try to do our best to meet special requests, they are not guaranteed and do not form part of your reservation.
Parking
Parking at Harrisons is plentiful. There are 6 bays located across the road from reception. Further car parking is located in our own private car park 100 metres from the hotel. In addition, there is ample on street parking in Wadham Close about 30 M from the hotel. Parking is free though you should note we do not accept any liability for loss of damage to vehicles parked on our premises.
Guests with disabilities
We are happy to provide as much advice and information as possible to people with disabilities who wish to stay with us. It is important that you talk to us before making the booking as, we do not have facilities for disabled people and all guest rooms can only be reached by at least one flight of stairs. Please note there IS NO LIFT at Harrisons. Wheelchair access is limited. There is a disabled toilet on the ground floor.
Dogs & other pets
For the convenience of other guests, pets are not allowed at Harrisons (with the exception of guide dogs and hearing dogs). Please advise us before you book.
Please take care
Please treat the property, facilities and accommodation with respect and care so that other guests may continue to enjoy them. Accommodation will be inspected at the end of your stay and you may be charged for any loss or damage found. We reserve the right to enter accommodation under any special circumstances or emergencies.
Lost property
You must notify us within 24 hours of departure of any loss of personal possessions, any items found will be retained for a period of three months. If they are not claimed within this period, they will be disposed of at our discretion. As a company, we do not take responsibility for personal belongings left in your accommodation.
Security
The company does not take responsibility for valuables left in accommodation or in vehicles during your absence. We have facilities for you to leave valuables with us behind reception. While we provide free parking, vehicles are parked entirely at owner’s risk and we accept no liability for loss or damage to vehicles that are parked on company property.
Unreasonable behaviour
For the convenience of our guests, we reserve the right to terminate a holiday without compensation, where the unreasonable behaviour of persons named on the confirmation paperwork or their guests might impair the enjoyment, comfort or health and safety of other guests and our staff. Definition of unreasonable behaviour is solely at the discretion of themanagement.
Infectious diseases
Infectious or contagious diseases could easily be passed on to other guests while on the premises. You must inform reception should you contract any such illness while either travelling to or during your stay. In order to protect our guests and staff, anyone found to have such a condition might be confined to their room or requested to leave the accommodation without compensation.
Smoking policy
Please note that ALL ACCOMMODATION including all our bedrooms are designated NO SMOKING. In line with government legislation and due to popular demand, smoking
is prohibited in all our accommodation. Please note that provisions have been made wherever possible to provide external shelters to accommodate those wishing to smoke. If you do smoke, we will levy an additional cleaning charge of £100 on departure.
at Harrisons Hotel to private parties without written notice.
Web site and published Brochure accuracy
We take care to ensure that the details of this web site and our brochure are
accurate at all times. Photographs are intended for guidance only. Layout plans and artist’s impressions are illustrative.
All bookings are made with Harrisons Hotel, a trading name of Hollybush Hotels Limited (the ‘Company’) and accepted by the Company on the strict understanding that the person signing the Booking Form, or making the booking on-line either direct, or with a third party does so on behalf of all the persons named on it, each of whom has read the following conditions of booking and agrees to be bound by them.
How to book
Booking by phone : Our Central Reservations Hotline 0845 88 00 211 is available Mon-Fri
9am-8pm, Sat 9am-6pm offering the benefit of local rate calls at all times. Our Reservations Hotline is closed on Sundays. Alternatively contact Harrisons directly on +44 (0)1932 227320 every day from 07.00 to 22.00. When you call, we will check accommodation availability, answer any questions you may have and make a booking for you. (To allow us to continually improve the service we provide, we may record or observe telephone calls from time to time for
training purposes). Whilst our reservations adviser will always try to give accurate information and price quotations to telephone enquiries, we cannot accept any responsibility for such information until it is confirmed in writing.
Booking On-line.
You may also book on-line using our own websites or that of third parties. In any event, on-line bookings are covered by these published terms and conditions to which you and your party acknowledge and are bound by them when you confirm your booking. You will need to give us a credit or debit card number to secure a reservation. Terms and conditions on third party web sites may vary. Please refer to the specific terms and conditions of those web sites when booking. You can also use our own simple online booking service, which is available 24 hours a day, by visiting www.harrisonshotel.co.uk.
Payment by cheque/postal order.
When you make a reservation by telephone your booking will
be reserved until 2pm on the day prior to arrival. Your deposit/full payment will need to be received by us 14 days prior to arrival to ensure cleared funds to secure your accommodation. Your reservation will not be confirmed until payment is received. Please note bookings made via personal cheques will not be accepted within 14 days of the reservation commencement date.
Cancellation
If you choose to cancel your reservation at Harrisons, you must do so BEFORE 2pm on the day prior to arrival to avoid full charges. Failure to cancel before 2pm on the day prior to arrival or failure to 'show' means you will be charged in full for your reservation.
Room Protection and Availability
On rare occasions, it may become necessary for us to transfer you and find you suitable alternative accommodation in the local area or offer to refund the room. Harrisons operates a reservation protection location policy. If a room is unavailable on arrival (except due to an event beyond our reasonable control (see below) then, we will do the following. Provide a room in an alternative hotel of similar rating (AA 3 star) and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges and if this hotel is more expensive we will pay the difference. If the costs are less we will refund the difference. Alternatively at your request, or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your Booking and refund you the money you have paid for the unavailable room(s) including related extras.
Events Beyond our Reasonable Control:
We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Changes to reservation by you
You may change your reservation to an alternative date up to 2pm or the day prior to arrival. We cannot guarantee that the price will be the same as our room rates may vary. In this case, as long as you cancel by 2pm on the day prior to arrival, there will be no charge.
General
Arrival & departure times
Your accommodation is available from 3pm. In order for us to prepare for our next guests, we do ask that you vacate your accommodation by 11am. on your day of departure. If your room is not vacated by this time, we reserve the right to charge for an additional night’s stay.
Late arrivals
If you expect to arrive after 10pm on the first day of your stay, please let us know so that we can make arrangements for you to collect your keys from our night porter. Please note that the Bistro is not open after 9pm (Mon – Sat) or on Sunday evenings. Snacks are available for purchase from the bar. Unless you notify us in advance you must claim your accommodation by 10pm on the day your stay is due to commence otherwise we will treat your booking as
Cancelled and you will not be refunded (see cancellation). If you arrive after the restaurant has closed, no refund will be made for meals not taken.
Single sex bookings
All-male or all-female parties of more than six are only accepted at the company’s discretion. Please discuss this with us before you book.
Special requests
If you have any special requests regarding any aspect of your booking, please advise us when you confirm the booking and place your request in writing. You must include a telephone number in case of any query. While we will try to do our best to meet special requests, they are not guaranteed and do not form part of your reservation.
Parking
Parking at Harrisons is plentiful. There are 6 bays located across the road from reception. Further car parking is located in our own private car park 100 metres from the hotel. In addition, there is ample on street parking in Wadham Close about 30 M from the hotel. Parking is free though you should note we do not accept any liability for loss of damage to vehicles parked on our premises.
Guests with disabilities
We are happy to provide as much advice and information as possible to people with disabilities who wish to stay with us. It is important that you talk to us before making the booking as, we do not have facilities for disabled people and all guest rooms can only be reached by at least one flight of stairs. Please note there IS NO LIFT at Harrisons. Wheelchair access is limited. There is a disabled toilet on the ground floor.
Dogs & other pets
For the convenience of other guests, pets are not allowed at Harrisons (with the exception of guide dogs and hearing dogs). Please advise us before you book.
Please take care
Please treat the property, facilities and accommodation with respect and care so that other guests may continue to enjoy them. Accommodation will be inspected at the end of your stay and you may be charged for any loss or damage found. We reserve the right to enter accommodation under any special circumstances or emergencies.
Lost property
You must notify us within 24 hours of departure of any loss of personal possessions, any items found will be retained for a period of three months. If they are not claimed within this period, they will be disposed of at our discretion. As a company, we do not take responsibility for personal belongings left in your accommodation.
Security
The company does not take responsibility for valuables left in accommodation or in vehicles during your absence. We have facilities for you to leave valuables with us behind reception. While we provide free parking, vehicles are parked entirely at owner’s risk and we accept no liability for loss or damage to vehicles that are parked on company property.
Unreasonable behaviour
For the convenience of our guests, we reserve the right to terminate a holiday without compensation, where the unreasonable behaviour of persons named on the confirmation paperwork or their guests might impair the enjoyment, comfort or health and safety of other guests and our staff. Definition of unreasonable behaviour is solely at the discretion of themanagement.
Infectious diseases
Infectious or contagious diseases could easily be passed on to other guests while on the premises. You must inform reception should you contract any such illness while either travelling to or during your stay. In order to protect our guests and staff, anyone found to have such a condition might be confined to their room or requested to leave the accommodation without compensation.
Smoking policy
Please note that ALL ACCOMMODATION including all our bedrooms are designated NO SMOKING. In line with government legislation and due to popular demand, smoking
is prohibited in all our accommodation. Please note that provisions have been made wherever possible to provide external shelters to accommodate those wishing to smoke. If you do smoke, we will levy an additional cleaning charge of £100 on departure.
at Harrisons Hotel to private parties without written notice.
Web site and published Brochure accuracy
We take care to ensure that the details of this web site and our brochure are
accurate at all times. Photographs are intended for guidance only. Layout plans and artist’s impressions are illustrative.
